Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Analyst based in United States.
This role sits at the intersection of high-touch customer support and complex financial trading technology, ensuring the stability and performance of mission-critical electronic trading systems. The position involves acting as a senior escalation point for technical incidents while supporting clients and internal teams in resolving issues tied to trading workflows and system integrations. You will work closely with development, service management, and external stakeholders to maintain service quality and drive continuous improvement. The environment is fast-paced, SLA-driven, and highly collaborative, requiring strong analytical thinking and calm execution under pressure. This role also plays a key part in improving incident management practices, knowledge systems, and operational processes. It is an excellent opportunity for an experienced support professional with deep exposure to financial markets and FIX-based trading systems. The position follows US West Coast working hours with US holidays.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Analyst based in United States.
This role sits at the intersection of high-touch customer support and complex financial trading technology, ensuring the stability and performance of mission-critical electronic trading systems. The position involves acting as a senior escalation point for technical incidents while supporting clients and internal teams in resolving issues tied to trading workflows and system integrations. You will work closely with development, service management, and external stakeholders to maintain service quality and drive continuous improvement. The environment is fast-paced, SLA-driven, and highly collaborative, requiring strong analytical thinking and calm execution under pressure. This role also plays a key part in improving incident management practices, knowledge systems, and operational processes. It is an excellent opportunity for an experienced support professional with deep exposure to financial markets and FIX-based trading systems. The position follows US West Coast working hours with US holidays.