Job Description
Position Summary
This position is responsible for selling food and beverage with an upbeat and positive attitude. Under the supervision of F&B Manager or Supervisor this role must provide guests with professional and high-quality service. Excel at multi-tasking and display exceptional communication and interpersonal skills. Contribute to a safe and welcoming work environment for all employees. Ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures. Positively contribute to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.
Primary Responsibilities
• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Participates in the implementation of the departmental strategic plans.
• Selling food and beverage with an upbeat and positive attitude.
• Escorts guests to a table when applicable and presents menus
• Thorough knowledge of Food and Beverage items available in the facility.
• Informs guests of any daily specials
• Takes guests orders and makes recommendations
• Serves the guests and checks to ensure satisfaction
• Use of P.O.S. system; Handling of cash and credit; balancing of sales at end of shift.
• Cleaning of tables: clear dishes, empties and properly wiped down, making sure tables and chairs are organized in section.
• Restocking, cleaning, and organizing of all related work equipment and areas.
• Ongoing practice of Smart Serve.
• Understand and follow opening and closing server duties.
• Liaises and communicates effectively with all appropriate operational departments
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
• Contributes toward workplace health, safety and wellness initiatives.
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Performs other duties as assigned or directed and assist other co-workers as needed
Education & Qualification Requirements
• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Exceptional interpersonal and communication skills
• Bartending and serving experience preferred
• Customer service experience
• Ability to handle multiple tasks at one time
• Ability to stand for long periods of time
• Ability to lift 30 lbs.
• Previous P.O.S. experience an asset
• Smart Serve certification
• Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Work Environment Considerations
- Regular casino, restaurant or bar environment, standing and walking f or long periods of time, some exposure to noise, odors; lifting, carrying, pushing, pulling, bending, stretching, non-traditional work hours.
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!