Job Description
To enable operational support of the recently implemented Workday platform for both HCM and Finance, with associated integrations, working closely with the Workday Finance Support Analyst and the teams in Finance and HR, across all entities and countries.
What you’ll do
Work with business users to provide first and second line of support for Workday.
Work on new features and optimisation projects, in addition to supporting BAU
Work alongside Fins Support Analyst who will manage the main security of the application
Work with third party support AMS partners for more complex requests
Work closely with existing project team to ensure any support requests do not break existing design decisions. If they do and are valid, take these to design authority for decisions
Manage ticketing process with AMS partner for HR and HR AMS relationship
Manage WSP Ask an Expert requests (coordinated with Fins)
Manage the tenants, together with Fins Support Analyst, including code build and migration
Support new user training for deployed countries, where necessary.
Support half yearly Workday release reviews and testing against existing build.
Prepare for monthly and annual reviews with Workday and AMS partner
Challenge designs and business requests to ensure a standard design is achieved globally, allowing for localisations in country
Ensure all changes, fixes are tested and signed of before deployment to ensure full audit trail of changes
What you’ll need
Proficiency in Workday as a user and technician
Knowledge of core HR processes (from hire to retire) as well as job and organisation architecture. A particular knowledge of advanced compensation is desirable
Knowledge of the Workday suite of SKUs at a broad level, including new AI incoming
Demonstrable knowledge and experience in the following areas in Workday HCM (including a broad level of configuration skills with deep skills in one particular area):
Core HCM
Time and Time Off
Absence
Expenses
Recruitment
Advanced Compensation
Talent and Performance
Prism and Extend (less important)
Ability to create Workday Custom Reports, Calculated fields, condition rules, custom objects, custom fields is required, with strong understanding of multiple data sources
Knowledge of security roles and ability to manage security changes
Knowledge of audit processes and segregation of duties
Knowledge of domains, business processes and business process policies
Knowledge of integrations – not to build but to view failures and schedules
Knowledge of EIBs and Web services
Knowledge of core processes – Customer and Supplier invoices and contracts, ad hoc payments, ad hoc bank transactions, bank reconciliations, accounting journals, expenses, project time, etc
Ability to manage Workday releases twice a year as well as ad hoc migration of code
Environment, Customer Focus and Relationships:
Consistently deliver an excellent and comprehensive service
Ability to build and sustain the confidence of senior level stakeholders.
Develop strong relationships with colleagues, plus key contacts within the business
People Management/Personal Development:
Actively undertakes personal development to ensure up to date knowledge and understanding of best practice.
Remains aware of external, industry, legal and regulatory developments (where this is relevant to the job role) to ensure practice and outputs are of a sufficiently high standard.