Director of Professional Services (Healthcare SaaS)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Professional Services (Healthcare SaaS) based in the United States.

This is a senior leadership opportunity focused on building and scaling high-performing customer-facing technical service operations within a complex healthcare SaaS environment. The role sits at the intersection of technology delivery, customer success, and clinical workflow enablement, ensuring enterprise healthcare clients experience seamless onboarding, integration, and ongoing platform support. You will define the frameworks, standards, and operating models that govern service delivery across implementations, support, and incident management. Acting as a key escalation point, you will partner closely with engineering, product, and clinical teams to resolve complex issues and drive continuous improvement. The position requires strong operational leadership combined with deep technical fluency and the ability to engage confidently with executive stakeholders. This role is ideal for a leader who thrives in regulated environments where reliability, security, and customer experience are critical.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Professional Services (Healthcare SaaS) based in the United States.

This is a senior leadership opportunity focused on building and scaling high-performing customer-facing technical service operations within a complex healthcare SaaS environment. The role sits at the intersection of technology delivery, customer success, and clinical workflow enablement, ensuring enterprise healthcare clients experience seamless onboarding, integration, and ongoing platform support. You will define the frameworks, standards, and operating models that govern service delivery across implementations, support, and incident management. Acting as a key escalation point, you will partner closely with engineering, product, and clinical teams to resolve complex issues and drive continuous improvement. The position requires strong operational leadership combined with deep technical fluency and the ability to engage confidently with executive stakeholders. This role is ideal for a leader who thrives in regulated environments where reliability, security, and customer experience are critical.