People Experience Advisory Specialist

Let's introduce ourselves

As a People Experience (PX) Advisory Specialist within the Americas, you play a key role in delivering high quality PX support that enables our managers and employees to perform at their best. You provide clear, compliant, and people centric guidance across a wide range of employee-related matters, while contributing to continuous improvements that shape a modern and efficient PX experience.

What you'll do

Principal Responsibilities
Provide advice and services to managers and employees across the whole Talent Journey.

People Support & Specialist Guidance

Based on our global and regional standards, provide guidance PX support to managers and employees via phone, email, digital case management, and in person interactions.

• Offer guidance across all areas within our PX Advisory scope, including:
• All elements of the Talent Journey
• Global Job Framework evaluations
• Continuous Dialogue: performance process
• Disciplinary and performance improvement cases
• Working hours, absence and time reporting
• HR Systems
• Conflict management and employee relations
• Onboarding experience for new employees
• Other HR topics requiring senior expertise and investigations
• Act as a trusted partner by delivering advice aligned with Volvo Cars' policies, culture and local labor legislation.

Case Management & Service Excellence

• Handle PX cases end -to -end with high accuracy, confidentiality and a strong customer focused mindset.
• Ensure all case notes and decisions are documented clearly to support transparency and continuous learning.
• Secure a consistent, high quality PX experience across all touchpoints. Secure a consistent, high- quality PX experience across all touchpoints.

Proactive Improvement Work

• Identify patterns, recurring questions and improvement opportunities across our processes and digital tools.
• Drive initiatives that strengthen self-service, knowledge content, My Employment content and user experience for managers and employees.
• Support training and capability building, including system education and policy onboarding for leaders.

Collaboration Across PX

• Work closely with PX Business Partners and PX operational and expert teams to secure seamless end-to-end support.
• Contribute to cross-functional projects that enhance the efficiency and reliability of our PX services.
• Share insights and feedback to support data-driven decisions within the People Experience organization.

What you'll bring

• BSc in Human Resources, Business Administration or a related field, or similar experience from work.
• 1 – 5 years of progressive HR experience.
• Strong customer focus and solution-oriented mindset
• Experience from delivering HR operations through specialist or generalist role
• Experience with Human Resource Management Systems like SuccessFactors, LMS or ServiceNow.
• Proven ability to support leaders or employees through change.
• Data-driven mindset to identify trends and process gaps.
• Deep knowledge about one or more functions at Volvo Cars
• We appreciate applicants with skills in Spanish and/or Portuguese

Let's talk benefits

Join Volvo Cars and enjoy a comprehensive range of benefits designed with you in mind. Our programs offer choice, flexibility, and exceptional value, including competitive medical, dental, and vision plans, tax-advantaged savings accounts, and a wellness program with discounts and gifts, most of which start on day one of employment. You'll also have access to voluntary benefits and a robust retirement savings plan with employer contributions. 

As part of our commitment to your well-being, we offer The Family Bond by Volvo Cars, a global paid parental leave policy covering all employees, including adoptive, permanent care foster, and surrogate parents. Additionally, employees and their eligible family members can lease a new Volvo at discounted rates through the Volvo Employee Lease Program (VELP). At Volvo Cars, our benefits extend beyond the workplace to enhance your life and support your family. 

Volvo Car is an equal opportunity employer. The successful candidate must be legally authorized to work in the US without sponsorship.