Customer Support & Operations Team Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support & Operations Team Lead in the United States.

This role is a key leadership position at the intersection of customer experience, operations, and AI-enabled support systems, supporting nonprofits and mission-driven organizations using a fast-scaling SaaS platform. You will lead both hands-on support work and the design of scalable support operations that combine human expertise with automation and AI tools. The position blends player-coach responsibilities, where you will actively handle customer tickets while also shaping the systems, workflows, and standards that define world-class support. You will play a central role in improving response quality, resolution speed, and customer satisfaction across a rapidly growing user base. Working cross-functionally with Product, Engineering, Finance, and Customer Success, you will help turn customer insights into actionable improvements. This is a high-impact opportunity to build and scale a modern support function from the ground up.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support & Operations Team Lead in the United States.

This role is a key leadership position at the intersection of customer experience, operations, and AI-enabled support systems, supporting nonprofits and mission-driven organizations using a fast-scaling SaaS platform. You will lead both hands-on support work and the design of scalable support operations that combine human expertise with automation and AI tools. The position blends player-coach responsibilities, where you will actively handle customer tickets while also shaping the systems, workflows, and standards that define world-class support. You will play a central role in improving response quality, resolution speed, and customer satisfaction across a rapidly growing user base. Working cross-functionally with Product, Engineering, Finance, and Customer Success, you will help turn customer insights into actionable improvements. This is a high-impact opportunity to build and scale a modern support function from the ground up.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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