Customer Service, Logistics & Demand Planning Assistant - Athens

We, as Arla Foods - a European dairy cooperative with over 21,000 employees and 8,000 farmers - stand for a strong community with pronounced Scandinavian values and strong roots in our local markets. Our cooperative principle enables us to be particularly close to our farmers - the owners of Arla - and motivates us every day to do only the best for our farmers, colleagues, our milk, our consumers, and our environment! We are convinced that together we will achieve the best results!

Customer Service, Logistics & Demand Planning Assistant

Athens

The Customer Service, Logistics & Demand Planning Assistant plays a pivotal role in ensuring the smooth and efficient execution of daily customer service, order management, and logistics operations. The position coordinates customer orders and deliveries end‑to‑end maintains high data accuracy within SAP S/4HANA, and acts as a key interface between the sales team, customers, warehouse operations, and transportation partners. Through proactive coordination, problem‑solving, and data analysis, the role ensures timely order fulfillment and supports demand planning activities.

Key responsibilities include

• Manage the full order-to-delivery lifecycle in SAP S/4HANA, including order entry, confirmations, deliveries, shipments, and returns.
• Coordinate closely with warehouse operations and transportation partners to ensure accurate and on-time deliveries.
• Proactively track shipments, identify risks or delays, and communicate status updates to customers and internal stakeholders.
• Act as the main point of contact for customers and sales teams regarding order status, deliveries, and service-related inquiries.
• Maintain high-quality logistics, shipping, and customer master data in SAP to ensure operational excellence and reporting accuracy.
• Support demand planning and continuous improvement initiatives through reporting, data analysis, and cross-functional collaboration.

What will make you successful

• Degree or comparable education in Business Administration, Supply Chain, Logistics, Economics, or a related field.
• Relevant experience in customer service, order management, logistics, or supply chain coordination.
• Hands-on experience with SAP ERP systems, ideally SAP S/4HANA.
• Advanced Excel skills (e.g. pivot tables, formulas, data analysis).
• Strong analytical, organizational, and detail-oriented working style in a fast-paced environment.
• Very good English skills and strong communication abilities to collaborate effectively with internal and external stakeholders.

What do we offer?

We’re committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you. And you’ll join a market leader who produces nutritious household favourite brands in a way that make things better for our customers, the farmers who own us, and the whole world.

Application

Please apply through our website under reference of your salary expectations and your earliest availability.

We will process applications on a continuous basis and close the recruitment once the right candidate is found.

Shape the Future of Dairy 

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about. 

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