Early Career Pathways - Assistant Broker Advocate

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

As an Assistant Broker Advocate, you’ll support our broker partners while helping manage the team’s daily workload. You’ll handle incoming enquiries across phone and online channels, prioritising and allocating work to keep things running smoothly.

You’ll also provide clear, timely support to help brokers resolve questions, navigate processes, and deliver a seamless experience.

This is a full-time, 12-month max-term contract based in any IAG office across Australia, with a hybrid working arrangement (up to two days working from home each week).

You’ll join IAG with extra support through our Early Career Pathways to help you build skills, connect with other early career employees, and plan what comes next. Through structured learning, personalised development and real hands-on experience, we’ll help set you up for success whether you’re‑ a high school leaver or have limited to no prior experience.

What You'll Do

• Deliver responsive, professional support across broker enquiries while effectively triaging incoming requests to assess priority, allocate work, and maintain an efficient flow of daily volume across the team
• Build a strong understanding of broker needs to enhance their experience and ensure enquiries are resolved seamlessly end to end
• Maintain clear, timely communication with brokers and internal stakeholders to keep work progressing and expectations aligned
• Identify and escalate complex or high-impact matters appropriately to ensure timely resolution
• Partner closely with underwriting, claims, and operations to coordinate responses and progress requests efficiently

What You'll Bring

• Comfortable engaging with brokers and internal stakeholders
• Ability to operate autonomously with accountability
• Good attention to detail and ability to analyse various sources of information 
• Customer Service mindset

What We Offer

•  Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Friday 10 July 2026 11:59PM AEDT

Adjustments and Support 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation. 

More About Us 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.