Senior Customer Service Account Specialist

About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry Home Care and Hair products to people around the world. Dare to learn new skills, advance in your career and make an impact at Henkel. What you´ll do Oversee all open orders to ensure on-time delivery while serving as the primary point of contact for customer inquiries, logistics issues, and Top Tier account supply chain activities Make key fulfillment decisions, including stock transfers, alternate distribution center shipping, and adjusted delivery timelines with customers Analyze service performance (in-stocks, on-time delivery, service levels, penalties) and develop action plans to meet or exceed KPIs Collaborate with carriers and internal teams to expedite shipments, manage refused/discontinued product returns, and resolve billing discrepancies cost-effectively Allocate limited inventory strategically to prioritize key accounts and maintain high service levels Drive continuous improvement by analyzing customer data and supply chain trends, identifying opportunities, and partnering with Sales/Marketing on customer-specific programs Act as a subject matter expert and relationship owner—leading meetings, supporting customer visits, training new hires, and influencing KPIs and operational improvements