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Technical Product Manager for Service Monitoring & Insights (m/f/d)
BN, NRW, DEPosted Yesterday
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Job Description
About Deutsche Telekom AG
We feel as much at home in Bonn as we do in the 50 other countries around the globe where we provide our services. As one of the leading telecommunications providers in Europe, we also have a footprint in the markets in Asia and the United States. We're on our way to become one of the industry's top service companies and want you to help us to get there.
About the Position
As a Service Monitoring & Insights Expert for Broadband, you will help us improve broadband service quality across our markets. In this role, you will combine data analysis, operational understanding, stakeholder collaboration, and process improvement to help improve broadband service quality across our markets. We are looking for someone who understands how data is used in day-to-day operations and who can help improve the way we use the data to optimize broadband service performance.
Role Description
- You monitor and manage broadband service KPIs, proactively identifying anomalies, trends, recurring issues, and opportunities for service improvement.
- Identify gaps in processes, data quality, reporting logic, and tooling, and develop practical recommendations to enhance operational effectiveness.
- Analyze operational and performance data using SQL, translating insights into clear business implications and actionable recommendations.
- Maintain and continuously enhance dashboards, reports, monitoring views, and alerting capabilities to support data-driven decision-making.
- Collaborate with international teams and internal stakeholders to understand business requirements, align priorities, and drive follow-up actions.
- Deliver clear analyses, insights, and recommendations to technical, operational, and management stakeholders.
- Contribute to cross-market initiatives focused on service quality improvement, automation, process optimization, and data-driven performance management.
Preferred Qualifications
- University degree in Telecommunications, Data Analytics, Business Informatics, Business Administration, or a comparable field.
- 3–5 years of professional experience in Business Analysis, Management Consulting, Service Monitoring, Telecommunications Operations, or a similar role.
- Strong SQL skills and proven experience working with operational, technical, or performance-related data.
- Experience with KPI reporting, dashboards, monitoring solutions, and performance management frameworks.
- Strong stakeholder management skills, ideally gained in cross-functional, international, or multi-market environments.
- Ability to challenge existing ways of working and translate improvement opportunities into sustainable operational changes.
- Structured, proactive, and hands-on approach to problem-solving and execution.
- Strong communication skills with the ability to explain complex topics in a clear and concise manner.
- Professional proficiency in English, both written and spoken, enabling effective collaboration in an international environment.
- Knowledge of broadband, fixed network, or telecommunications operations is considered a strong advantage.
What Makes You a Great Fit
You enjoy working with data but are equally focused on the outcomes it enables. You want to understand what the data is telling you, how results should be interpreted, what actions are required, and how insights can be leveraged to improve service quality and operational performance.
You are comfortable engaging with a wide range of stakeholders, from technical experts and business teams to senior management. You can dive deep into details when required while maintaining the ability to communicate key messages clearly and effectively.
You take ownership of your topics, proactively follow through on actions, and continuously seek opportunities to improve existing tools, processes, and ways of working.
What We Offer
Flexible Work Arrangements: Benefit from flexible working hours and mobile work options to optimally balance your professional and private life.
Attractive Compensation Package: We offer competitive remuneration, comprehensive social benefits, and an occupational pension scheme.
Extensive Development Opportunities: Take advantage of our diverse training programs, coaching sessions, and career development initiatives to continuously enhance your skills and advance your career.
Modern Work Environment & Team Culture: Work in an innovative environment with state-of-the-art equipment and become part of a motivated and collaborative team.
Health & Well-being: We support your health through various health promotion programs and sports activities.
Sustainability & Responsibility: Engage with a company that values social and ecological responsibility.
Do you think this job is made just for you? Then use the chance to apply online now! In case of equal qualification, disabled candidates will be considered preferentially. We look forward to getting in contact with you!
This position is also available on a part-time basis.
Candidates with disabilities will be given preferential consideration in cases of equal qualification.