Senior Specialist, Knowledge Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Specialist, Knowledge Management based in United States.

This role is central to strengthening how institutional knowledge is captured, structured, and maintained across a fast-paced Trust and Safety organization. You will be responsible for turning fragmented documentation, operational know-how, and policy materials into a coherent, scalable knowledge system that supports high-stakes decision-making at scale.
The work involves building structure where complexity exists, ensuring that critical information is always accurate, accessible, and aligned with real-world operations.
You will partner closely with policy, operations, QA, and subject matter experts to ensure knowledge is continuously updated and effectively used across teams.
The environment is dynamic and globally distributed, requiring strong ownership, influence, and the ability to bring structure to ambiguity.
Your impact will be directly reflected in the consistency, accuracy, and efficiency of Trust and Safety operations worldwide.
This is both a systems design and change management role, shaping how knowledge is created, shared, and sustained across the organization.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Specialist, Knowledge Management based in United States.

This role is central to strengthening how institutional knowledge is captured, structured, and maintained across a fast-paced Trust and Safety organization. You will be responsible for turning fragmented documentation, operational know-how, and policy materials into a coherent, scalable knowledge system that supports high-stakes decision-making at scale.
The work involves building structure where complexity exists, ensuring that critical information is always accurate, accessible, and aligned with real-world operations.
You will partner closely with policy, operations, QA, and subject matter experts to ensure knowledge is continuously updated and effectively used across teams.
The environment is dynamic and globally distributed, requiring strong ownership, influence, and the ability to bring structure to ambiguity.
Your impact will be directly reflected in the consistency, accuracy, and efficiency of Trust and Safety operations worldwide.
This is both a systems design and change management role, shaping how knowledge is created, shared, and sustained across the organization.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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