Job Description
LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products. YOOX, which forms the off-price segment of LuxExperience, is the leading destination for multi-brand off-season online luxury shopping. The NYSE listed group operates worldwide.
To support our Payment team we are searching for a Payment Data Analyst (f/m/d) to be based in our Milan office.
Location: Our office in Milan, Italy
Department: Technology
Reporting into: Global Payments Manager
Working Model: Hybrid
Contract Type: Permanent
Besides a competitive salary, we can offer you:
- Up to 35 days of holiday (including vacation and ROL), depending on the length of service, starting with 26 days
- Staff discount of up to 40%
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Access to LinkedIn Learning
- Individual support on mental health & well-being (e.g. compatibility work and family life)
- Access to a corporate benefits platform with special offers and discounts
- Ticket restaurant
- Annual tax-free welfare allowance to spend on a wide range of products and services for you and your family (seniority requirements applicable)
- Employee Share Purchase Plan
- Social Day
Here is a breakdown of what you’ll be doing:
- Collect, manage and analyze online payments data to identify key trends, patterns and scenarios
- Utilize statistical analysis and data visualization tools (Power BI/Looker) to present findings effectively
- Generate regular reports on payment processing metrics and KPIs as well as ad hoc analysis aimed to support C-Level decisions
- Identify areas for improvement and recommend strategies for enhancement based on data
- Work with product development teams to implement data-driven improvements
- Manage, monitor and control online payments volumes and costs, online payment platforms and systems performances
- Collaborate with IT, Finance, Fraud Prevention, Customer Care, Legal etc. to ensure operational excellence is achieved
The type of person we are looking for:
- Proven experience in Data Analytics preferably within a structured e-commerce organization
- Proficiency in data visualization tools (Microsoft Power BI/Looker/Microstrategy)
- Proficient knowledge of MS Excel and Google Suite
- Experience in database management (SQL), ETL and data modeling
- Degree in Statistics, Mathematics, Engineering is preferred. Economics and Business backgrounds are also welcome
- Excellent level of written and spoken English and Italian is mandatory
- 2+ years of experience in a similar position, preferably within a structured organization in the e-commerce business, advisory or system integration consultancy
- Self-driven and delivery-focus with the ability to bridge the gap between technical teams and business stakeholders
- Understanding of payment processing, acquiring, orchestration platforms, fraud management and antifraud tools is a plus
From the moment you join LuxExperience, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.