Job Description
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.
Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.
NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
We are seeking a passionate Style Advisor to join our Personal Shopping team and deliver an exceptional, personalised shopping experience to our loyal clients.
In this role, you will connect customers with the latest trends and carefully curated product selections, as well as supporting them with any ad hoc service enquiries. As a trusted style partner, you will guide clients throughout their shopping journey building meaningful relationships that inspire confidence and loyalty. You will leverage data-driven insights to deliver targeted outreach, nurture relationships, drive growth and develop the EIPs of the future.
This is an exciting opportunity for someone with a background in fashion retail, styling, or client-facing roles who is looking to grow their career within luxury fashion.
Location: Our London office in Westfield Shepherds Bush
Reporting to: Head of Personal Shopping
Working Hours: 37.5
Besides a competitive salary, we can offer you:
- Performance commission scheme, tied to net sales achievement
- Pension/ 401(k) plan that both you and the company contribute to
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Medical, Dental and Vision insurance
- Commuter benefit and flexible spending
- A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing:
- Deliver against individual and team sales targets by driving client spend, satisfaction, and commercial outcomes.
- Build trusted client relationships through prompt, responsive support and a seamless shopping experience.
- Leverage client insights (preferences, purchase history, trends) to provide personalised recommendations and encourage repeat business.
- Provide expert styling, sizing, and product advice, confidently presenting collections and creating inspiring style edits.
- Proactively follow up with clients to maintain engagement, strengthen relationships, and maximise sales opportunities.
- Identify evolving customer needs to grow client loyalty and increase long-term value.
- Share customer insights with management and represent the brand professionally, upholding luxury service standards.
The type of person we are looking for:
- Brings 2+ years of experience in client-facing roles such as in-store retail, stylist services or call-center sales and operations, with a proven ability to engage customers.
- Takes a proactive, results-driven approach to sales, with a track record of achieving and exceeding personal sales targets.
- Is customer-focused and is passionate about going above and beyond to deliver exceptional service and build long-lasting client relationships.
- Communicates confidently and effectively, fluent in spoken and written English, with additional language skills considered a strong advantage.
- Is digitally savvy and comfortable using tools such as Excel, Outlook and CRM systems to manage client interactions and track results.
- Is highly organised, detail-oriented and able to manage multiple priorities in a fast-paced, luxury retail environment.
To Apply:
From the moment you walk through our doors and join the Net-a-Porter team we are committed to making your journey with us inspirational and Evolutionary.
If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV