Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Service Desk Analyst based in the United States.
This role sits at the core of enterprise IT support, ensuring seamless technology experiences for a large user base in a fast-paced, ITIL-driven environment. You will act as the first line of support for technical incidents and service requests, handling both voice and digital interactions through modern platforms such as Amazon Connect and Salesforce Service Cloud Voice. The position plays a critical role in maintaining operational continuity by resolving issues efficiently, escalating when needed, and ensuring service-level targets are consistently met. You will work within structured ITSM processes while contributing to continuous improvement initiatives that enhance support quality and user satisfaction. The environment is highly collaborative and service-oriented, requiring strong communication and problem-solving skills. This is an opportunity to directly impact end-user productivity across a large-scale enterprise ecosystem.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Service Desk Analyst based in the United States.
This role sits at the core of enterprise IT support, ensuring seamless technology experiences for a large user base in a fast-paced, ITIL-driven environment. You will act as the first line of support for technical incidents and service requests, handling both voice and digital interactions through modern platforms such as Amazon Connect and Salesforce Service Cloud Voice. The position plays a critical role in maintaining operational continuity by resolving issues efficiently, escalating when needed, and ensuring service-level targets are consistently met. You will work within structured ITSM processes while contributing to continuous improvement initiatives that enhance support quality and user satisfaction. The environment is highly collaborative and service-oriented, requiring strong communication and problem-solving skills. This is an opportunity to directly impact end-user productivity across a large-scale enterprise ecosystem.