Sr. Manager, Customer Excellence and Logistics

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry Home Care and Hair products to people around the world. Dare to learn new skills, advance in your career and make an impact at Henkel. What you´ll do Create process policy documentation in accordance with global guidelines and local strategic objectives Lead cross-functional collaboration to ensure customer-centric process design and execution, aligning with broader supply chain and commercial goals Serve as a subject matter expert in customer excellence logistics, providing strategic input during system enhancements or business transformations Create and conduct training material for all key business process for the Customer Excellence and Logistics organization Perform process reviews to identify and help implement continuous improvement exercises. Act as part of the local project council to help establish appropriate priority levels to work within a set of constraints and approach each project from a position of leadership and be an example in continuous improvement Develop Customer Excellence Logistics team members analytical skills, both qualitative and quantitative, to help strengthen results and bench talent Integration of several reporting tools (SAP and external tools) into comprehensive dashboard reports for management attention and guidance Development of process documentation to be used implementing surplus reporting functions within our shared service center