Customer Experience Specialist

Job Summary: Assist customers that come to our store, order on-line and ask questions through our customer e-mail. Essential Duties/Responsibilities: Provide world-class customer service to all customers Answer phone calls Answer emails in a professional manner Assist customers with product recommendations (basic detailing knowledge) Answer customer ticket Run reports Problem-solve order issues Restock retail showroom Manage cash box Operate POS checkout systems Complete basic Excel spreadsheets Required Skills/Abilities: Positive Attitude High School Diploma or GED required Must be available to work weekends and events Must be able to adapt to change Must have excellent customer service skills. Must have basic Excel skills Excellent communications skills including both verbal and written Must have reliable transportation Detailing experience is preferred   Physical Requirements: Ability to lift 40 lbs. Position Type/Expected Hours of Work: Position Type/Expected Hours of Work: This is a full-time position, working 40 hours per week. The work schedule will include a minimum of 1 weekend day, with 1 day off during the week.  OT may be required on an as-needed basis.   Travel: Minimal local travel to events may be required.     Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.