Senior User Researcher

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior User Researcher based in United States.

This role sits at the heart of shaping how families and care providers experience a complex, high-stakes marketplace. You will be responsible for uncovering deep insights across both consumer and provider journeys, helping product and design teams make better, faster, and more evidence-driven decisions. The work spans generative and evaluative research, connecting emotional decision-making, behavioral data, and product signals into a coherent understanding of user needs. You will operate across multiple squads, influencing product strategy, experience design, and service improvements at scale. The environment is highly collaborative and mission-driven, with a strong emphasis on improving outcomes for families navigating sensitive care decisions. This role also embraces modern research practices, including responsible use of AI tools to accelerate synthesis and insight generation while maintaining rigor and human judgment. You will play a key role in ensuring research directly shapes product direction and business impact.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior User Researcher based in United States.

This role sits at the heart of shaping how families and care providers experience a complex, high-stakes marketplace. You will be responsible for uncovering deep insights across both consumer and provider journeys, helping product and design teams make better, faster, and more evidence-driven decisions. The work spans generative and evaluative research, connecting emotional decision-making, behavioral data, and product signals into a coherent understanding of user needs. You will operate across multiple squads, influencing product strategy, experience design, and service improvements at scale. The environment is highly collaborative and mission-driven, with a strong emphasis on improving outcomes for families navigating sensitive care decisions. This role also embraces modern research practices, including responsible use of AI tools to accelerate synthesis and insight generation while maintaining rigor and human judgment. You will play a key role in ensuring research directly shapes product direction and business impact.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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