Senior Customer Service Specialist

Your responsibilities You’ll meet and greet our customers when they come into the branch, and quickly ascertain the reason for their visit. You’ll initiate conversations about customers’ lives and goals, genuinely listening to them, and identifying opportunities to meet their needs and expand their product portfolio. You take accountability to deliver results and contribute to your branch achieving all targets and service level agreements. You proactively seek feedback and opportunities to learn and grow, and you know the importance of your contribution to helping all Australians own their own home. You will assist customers with their home ownership goals such as home lending enquiries and applications, with the basic requirements needed to achieve this now or help plan for the future. You will be the subject matter expert in the branch for all things customer, process and compliance and you support your Customer Service Specialist colleagues by sharing your wealth of knowledge as well as quality assurance of the work completed by the overall team You are really adaptable to change and supporting others where needed You help customers to understand modern ways of banking and are confident in educating them about Digital banking channels. Your experience Minimum of 2 years’ in a customer service role Minimum 2 years Sales experience required Experience in the Financial Services sector is desirable