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Volunteers of America North Louisiana

Behavioral Health Office Coordinator

Volunteers of America North Louisiana
Shreveport, LAPosted 6 days ago
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Job Description

Job Id:  354 # of Openings:  0
About Us

JOB SUMMARY:

Manages and coordinates all office operations for all Behavioral Health programs.

JOB DUTIES/ESSENTIAL FUNCTIONS:

 

**Manage day-to-day front office operations (phones, scheduling, reception flow, and client check-in/out).
**Answer and route incoming phone calls promptly and courteously.
**Take detailed messages and email them to the correct staff.
**Oversee office supplies, equipment, and facility maintenance requests.
**Receive, sort, and distribute mail and packages.
**Ensure a safe and tidy workspace. (client spaces, drop-in spaces, office, etc.)
**Ensure a professional and welcoming front-office environment.
**Greet and assist clients with check-in, paperwork, and service questions
**Coordinate client appointments with the clinical team.
**Maintain secure electronic filing systems for confidential client information. 
**Upload and prep for Dr. Days by validating Medicaid eligibility and ECDI records.  
**Scanning prescriptions, Medicaid eligibility, medical cards, and ECDIs in the designated area in the client charts in a timely manner. 
**Assist with Medicaid eligibility validation monthly by entering services accurately and notifying appropriate staff of any discrepancies.  
**Run appropriate reports daily. (care coordination, release of information, non-compliance, etc.)
**Manage Behavioral Health email and calendar.  
**Organize meetings and events as requested by a Program Director or the Vice President
**Participate in meetings to discuss workflow changes and program updates.
**Ensure HIPAA confidentiality in all communications and documentation.
**Maintain professional boundaries and confidentiality at all times.
**Communicate effectively and respectfully with clinicians and leadership.
**Participate in identified Volunteers of America of North Louisiana internal committees related to job duties as appropriate.
**Work on special projects as assigned.
 
Benefits 
  • Health Insurance
  • Dental & Vision Insurance
  • Accrue sick time and vacation time
  • Paid holidays
  • 401K with matching after 1 year of service
 Other Reasons to Work Here:
  • You are paid for all your time.  Billable and non-billable
  • Trauma Informed organization that cares about its employees and the clients we serve
  • CEU opportunities for provisionally licensed offered frequently
  • Promote a healthy work life balance and a 40 hour work week
  • Believe in professional growth and advancement within the organization
  • Substantial on-boarding training and supports for new hires
  • Ongoing clinical supervision and support provided
  • Technology is provided to you so that you have all the tools you need 
  • We strive for quality over quantity.  All things good are worth doing right!
 Other Qualities that promote success in this position:
  • Compassion and passion for mental health
  • Strong organizational skills
  • Computer / Tech Savvy 
  • Independent 
  • Team Player
  • Creative
  • Energetic
  • Openness to learn. 
 Candidate must pass a background check, Drug Screen, and take TB test

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About Volunteers of America North Louisiana
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Behavioral Health Office Coordinator at Volunteers of America North Louisiana | Renata