Assistant Manager -Customer service & B2B Inventory
Job Description
Role Summary:
A B2B Enterprise executive is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.
A CRM Executive is responsible for managing customer relationships, resolving queries and ensuring effective communication with customers to enhance satisfaction and retention.
Roles and Responsibility:
Handling Inbound/Outbound customer calls, resolving complaints, and answering service queries.
Track customer interactions and follow-ups.
Bridge the gap between company and West Bengal, Jharkhand, Northeast, Odisha & Bihar customers(DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies
Coordinate with Warehouse/Transportation/Planning team and resolve customer/sales queries
Experience in processing orders for variety of products in a timely and accurate manner
Maintain B2B enterprise minimum stock level at Kolkata DC and Patna DCs in coordination with planning team
Monitor end-to-end B2B enterprise orders fulfilment to ensure accuracy and timely completeness
Monitor OTIF and drive for improvement
Timely resolution of customer complaints and discrepancies
Requirements:
6-10 experience in supply chain management.
Any Graduate as educational qualification, MBA is desirable
Excellent knowledge of warehouse operations
Good knowledge of MS excels and SAP system
Strong verbal communication skills
Excellent verbal communication skills
Strong problem solving and interpersonal skills
Customer service orientation