Lead Data Analyst (Contact Center Operations)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Data Analyst (Contact Center Operations) based in United States.

This role sits at the intersection of analytics, operations, and customer experience, turning complex contact center data into clear, actionable insights. You will help shape how service networks perform by identifying trends in demand, capacity, and service quality across large-scale operations. The position plays a key role in improving efficiency, reducing friction, and enhancing both customer and provider experiences. You will work closely with operations leaders, engineering, and external partners to influence strategic decisions through data. This is a high-impact role where your analysis directly informs network strategy and operational improvements. You will also contribute to experimentation, dashboarding, and advanced modeling in a fast-paced, data-driven environment.