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Jobgether

Director of Digital Customer Experience & AI

Jobgether
USPosted Yesterday
Full-timeremote
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Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Digital Customer Experience & AI based in the United States.

This role defines how customers interact with a modern SaaS platform in an AI-first environment, shaping the end-to-end digital experience across onboarding, support, and operational workflows. You will lead the evolution of an AI-driven customer experience layer that moves beyond traditional support into guided execution and intelligent automation. Sitting at the intersection of Customer Success, Product, and Engineering, this position blends strategy, design, and technical leadership. You will own the vision for AI agents that not only answer questions but actively help customers complete tasks within complex enterprise systems. The environment is highly collaborative, fast-evolving, and deeply focused on practical AI adoption. This is a high-impact leadership role where your work directly influences customer outcomes, operational efficiency, and product differentiation in the market.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Digital Customer Experience & AI based in the United States.

This role defines how customers interact with a modern SaaS platform in an AI-first environment, shaping the end-to-end digital experience across onboarding, support, and operational workflows. You will lead the evolution of an AI-driven customer experience layer that moves beyond traditional support into guided execution and intelligent automation. Sitting at the intersection of Customer Success, Product, and Engineering, this position blends strategy, design, and technical leadership. You will own the vision for AI agents that not only answer questions but actively help customers complete tasks within complex enterprise systems. The environment is highly collaborative, fast-evolving, and deeply focused on practical AI adoption. This is a high-impact leadership role where your work directly influences customer outcomes, operational efficiency, and product differentiation in the market.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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Director of Digital Customer Experience & AI at Jobgether | Renata