220 - Treasury & Instant Payments - Implementation Specialist I

What we need… COCC is seeking an Implementation Specialist who thrives at the intersection of technology, client service, and project delivery. This role is ideal for someone who enjoys solving complex problems, partnering closely with clients, and supporting the successful implementation of financial technology solutions. What’s in it for you… COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including: Hybrid schedules and ample paid time off allowing you work/life balance and flexibility Customized training and onboarding to support you in your first year at COCC Robust employee development programs aligned with career pathing objectives Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets  Generous PTO offerings, benefits and competitive compensation On-site fitness centers, wellness incentives, and lifestyle spending accounts Tuition Reimbursement One-on-one career coaching DEIB initiatives championing inclusion and encouraging you to bring your whole self to work Financial planning assistance with certified professionals Peer recognition programs What you’ll do… • Act as a primary customer liaison for COCC software products and third party interfaces • Resolve complex client issues requiring research and technical analysis within established service levels • Support client implementations, conversions, testing, and system upgrades  • Serve as a subject matter expert and escalation resource for internal teams • Maintain and monitor ticketing systems to ensure timely resolution within SLAs • Coordinate with business units, product teams, vendors, and technical resources • Develop and execute test scripts for new functionality and enhancements • Gather and analyze client requirements and data for product setup • Manage implementation timelines, milestones, and client status communications • Create and maintain strong ongoing client relationships • Participate in on call and after hours support rotations • Contribute to documentation, training, demonstrations, and client events • Adhere to change control, security, and confidentiality requirements   What you’ll bring… • Bachelor’s degree in Business, IT, or a related field or equivalent work experience • Minimum of two years of experience in banking or financial services • Experience with ATM or Debit Card, ACH, Wire, Positive Pay, Account Analysis, or Payments preferred • Strong customer service, communication, and documentation skills • Ability to work independently and collaboratively in a fast paced environment • Strong problem solving, multitasking, and analytical skills • Intermediate proficiency with the Microsoft Office Suite • Technical aptitude with the ability to learn new systems and tools • Understanding of relational databases and SQL experience preferred • COCC INSIGHT or Open Solutions CORE experience preferred • Ability to handle confidential non public customer information   Salary range for the role is $54,300-$73,500K per year