Pharmacy Provider Relations Representative - Contact Centre

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pharmacy Provider Relations Representative – Contact Centre based in Canada.

This role serves as a key point of contact between healthcare providers and a health benefits organization, ensuring accurate, timely, and professional support regarding claims, eligibility, and benefit plan inquiries. You will handle inbound calls from pharmacies, dental offices, and other healthcare providers, helping them navigate benefit rules, claim submissions, and adjudication outcomes. The position requires strong communication skills and the ability to resolve complex inquiries while maintaining a high standard of customer service. You will also support continuous process improvement by identifying workflow enhancements and sharing provider feedback with internal teams. This is a fast-paced, detail-oriented contact centre environment where accuracy, empathy, and problem-solving are essential. The role offers the opportunity to contribute directly to improving provider experience and service quality across a large member base.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pharmacy Provider Relations Representative – Contact Centre based in Canada.

This role serves as a key point of contact between healthcare providers and a health benefits organization, ensuring accurate, timely, and professional support regarding claims, eligibility, and benefit plan inquiries. You will handle inbound calls from pharmacies, dental offices, and other healthcare providers, helping them navigate benefit rules, claim submissions, and adjudication outcomes. The position requires strong communication skills and the ability to resolve complex inquiries while maintaining a high standard of customer service. You will also support continuous process improvement by identifying workflow enhancements and sharing provider feedback with internal teams. This is a fast-paced, detail-oriented contact centre environment where accuracy, empathy, and problem-solving are essential. The role offers the opportunity to contribute directly to improving provider experience and service quality across a large member base.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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