Analista de Customer Experience & Insights Pleno
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Customer Experience & Insights Pleno based in Brazil.
In this role, you will be responsible for operating and evolving customer experience research programs, turning feedback into actionable insights that directly support strategic business decisions. You will work with tools such as Qualtrics to design, distribute, and manage surveys across different audiences, ensuring data quality and reliability throughout the process. The position involves both analytical and operational responsibilities, combining data handling, reporting, and insight generation. You will develop dashboards and executive reports that help stakeholders understand customer behavior, satisfaction, and perception trends. By analyzing structured and unstructured data, you will identify patterns, opportunities, and critical pain points in the customer journey. This is a highly collaborative environment, where your insights will influence continuous improvement initiatives across multiple teams. The role requires strong attention to detail and the ability to translate data into clear business recommendations.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Customer Experience & Insights Pleno based in Brazil.
In this role, you will be responsible for operating and evolving customer experience research programs, turning feedback into actionable insights that directly support strategic business decisions. You will work with tools such as Qualtrics to design, distribute, and manage surveys across different audiences, ensuring data quality and reliability throughout the process. The position involves both analytical and operational responsibilities, combining data handling, reporting, and insight generation. You will develop dashboards and executive reports that help stakeholders understand customer behavior, satisfaction, and perception trends. By analyzing structured and unstructured data, you will identify patterns, opportunities, and critical pain points in the customer journey. This is a highly collaborative environment, where your insights will influence continuous improvement initiatives across multiple teams. The role requires strong attention to detail and the ability to translate data into clear business recommendations.