Front Office Supervisor

  Position: Front Office Supervisor Department: Front Office Purpose: The main purpose of the Senior Front Desk Agent is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner.  The Senior Front Desk Agent also needs to be familiar with the A.M. and P.M. checklist.   Reports to: Front Office Manager, Assistant Front Office Manager   Essential Functions:   To be thoroughly acquainted with all check-in policies and procedures. To be thoroughly acquainted with all check-out policies and procedures. To be familiar with guest scenarios. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities. To be familiar with general organization set-up. To be familiar with the inter-relationship between the different departments. Must be able to train new associates. Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager.   Hotel Specific Essential Functions: To be thoroughly knowledgeable of all Nucleus procedures, reports.   Tools and Equipment: Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine    Working Environment: Interior and on occasion exterior of hotel with exposure to weather conditions.