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Job Description
60% - Technical Support:
- Provide front-line support by phone, in-person, email, remote and chat for Windows and macOS computers, multi-functional devices (MFD), network storages and basic networking issues.
- Assist with accounts management and user access on Active Directory and Azure AD.
- Enroll macOS devices in Jamf Cloud and assist with app installs, updates, and troubleshooting.
- Manage and update Windows systems by MCM/Intune.
- Set up and configure new computers, software, printers, and peripherals (MFDs, phones, multimedia equipment and conferencing equipment).
- Follow established procedures to escalate complex issues.
- Help users identify basic needs (computers, accessories, software).
- Assist with gathering quotes and submitting purchase requests.
- Provide how-to instruction for common applications.
- Relay common issues to KU IT and senior LSI IT staff.
- Attend IT meetings to stay updated on university policies.
- Coordinate tasks for student assistants.
- Mentor and develop their skills.
- Complete documentation, inventory tasks, and simple reporting.
- Special projects assigned by the supervisor.