Your responsibilities:

• analyzing and redesigning R2R processes in line with market best practices;

• delivering measurable improvements in efficiency, quality, controls, and KPIs;

• identifying, assessing, and prioritizing automation and AI use cases across processes (RPA, AI, agents);

• supporting time and motion measurement;

• collecting and analyzing feedback about R2R processes – both from MGS and local Miele organizations;

• performing Root Cause Analysis for identified issues and proposing actions;

• being a part of execution of proposed changes and improvements;

• supporting scope harmonization (alignment to Target Model).

Our requirements:

• several years of proven experience in R2R operations (Process Subject Matter Expert);

• understanding of core end-to-end processes R2R and supporting systems;

• fluency in written and spoken English;

• proven experience in process improvement and identification of automation use cases;

• proven ability to lead operational projects and deliver measurable results;

• hands-on interest and practical exposure to automation and AI (RPA, AI tools, agents);

• ability to challenge the status quo and drive cross-functional change;

• ability to work independently and maintain high standards of work;

• ability to convey complex information in a clear and simple way.