Lead Customer Success Manager, Mid-Market

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager, Mid-Market based in India.

This role sits at the intersection of customer success, SaaS growth, and operating model design, with direct ownership of how mid-market customers experience value from onboarding through renewal. You will work with organisations navigating complex compliance, audit, and trust requirements, ensuring they achieve measurable outcomes through the platform. The role goes beyond account management and requires someone who can shape how customer success is structured and executed at scale.
You will engage with diverse stakeholders including security, compliance, engineering, finance, procurement, and executive leadership.
A key part of your impact will be accelerating adoption, reducing churn risk early, and identifying expansion opportunities grounded in real customer value.
You will help define the operating rhythm for mid-market success, including onboarding milestones, health tracking, and renewal frameworks.
This is a high-ownership role in a fast-scaling environment where customer outcomes directly influence business growth and product direction.
You will collaborate cross-functionally to strengthen retention strategy and continuously improve the customer journey.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager, Mid-Market based in India.

This role sits at the intersection of customer success, SaaS growth, and operating model design, with direct ownership of how mid-market customers experience value from onboarding through renewal. You will work with organisations navigating complex compliance, audit, and trust requirements, ensuring they achieve measurable outcomes through the platform. The role goes beyond account management and requires someone who can shape how customer success is structured and executed at scale.
You will engage with diverse stakeholders including security, compliance, engineering, finance, procurement, and executive leadership.
A key part of your impact will be accelerating adoption, reducing churn risk early, and identifying expansion opportunities grounded in real customer value.
You will help define the operating rhythm for mid-market success, including onboarding milestones, health tracking, and renewal frameworks.
This is a high-ownership role in a fast-scaling environment where customer outcomes directly influence business growth and product direction.
You will collaborate cross-functionally to strengthen retention strategy and continuously improve the customer journey.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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