Back to jobs
Job Description
Claims Coordinator
Department: Governance & Administration
Employment Type: Full Time
Location: Romania
Reporting To: Mila Matthews
Description
At Utilities One, we are driven by innovation, operational excellence, and a commitment to building the future of critical infrastructure. As a trusted turnkey solutions provider across telecom, power, water, renewable energy, and data center sectors, we deliver high-quality services that connect and empower communities. In addition to our core operations, we offer specialized consulting services that help our clients design, optimize, and execute complex infrastructure projects with confidence and precision. We believe our greatest strength is our people — a team of dedicated professionals who bring expertise, collaboration, and integrity to everything they do. Join us and become part of a growing organization where your contributions make a meaningful impact.
The Claims Coordinator is responsible for managing, tracking, and supporting the resolution of company claims, incidents, and damages involving subcontractors, clients, utilities, insurance carriers, and internal teams. This role ensures timely communication, proper documentation, investigation support, and coordination of claim resolution processes while maintaining organized records and compliance with company procedures.
The Claims Coordinator is responsible for managing, tracking, and supporting the resolution of company claims, incidents, and damages involving subcontractors, clients, utilities, insurance carriers, and internal teams. This role ensures timely communication, proper documentation, investigation support, and coordination of claim resolution processes while maintaining organized records and compliance with company procedures.
Key Responsibilities
- Track and manage active claims, damages, and incident cases from initiation through resolution.
- Coordinate communication with subcontractors, claimants, and internal departments.
- Maintain organized claim files, documentation, photos, invoices, reports, and correspondence.
- Assist with investigations, evidence collection, and preparation of claim summaries.
- Monitor deadlines, response timelines, payments, and outstanding balances related to claims.
- Prepare formal notices, demand letters, status updates, and reports.
- Follow up with subcontractors regarding damages, reimbursements, corrective actions, and supporting documentation.
- Maintain claim trackers and ensure accurate data entry and reporting.
- Support risk management and compliance initiatives related to damages and claims.
- Escalate unresolved or high-risk matters to management.
Skills, Knowledge and Expertise
- Strong organizational and administrative skills with high attention to detail.
- Excellent English written and verbal communication skills.
- Ability to manage multiple tasks, deadlines, and priorities simultaneously.
- Experience working with claims, insurance, legal coordination, construction, utilities, or subcontractor management preferred.
- Proficiency in Microsoft Office, especially Excel and Outlook.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Strong follow-up and problem-solving skills.
- Project Coordination
Working schedule: 3PM-11PM.
Benefits
- Competitive salary package;
- Being part of an international, dynamic work environment;
- Professional development (seminars, courses);
- Medical Insurance (MedLife) – subject to successful completion of the probation period;
- Opportunity to work in a fast-growing international company with significant impact in its industry;
- 7Card.