Lead Application Engineer

About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. This role can be based in Rocky Hill, CT or Elkhart, IN. Dare to learn new skills, advance in your career and make an impact at Henkel. What you´ll do Identify and align Henkel Application Engineering efforts to help solve unmet needs at top customer accounts Responsible for product recommendations, customized product integrations, new product introductions, and troubleshooting solutions for customers Support the innovation process to gain new business by leveraging customer feedback, defining target product profiles, and identifying and pursuing sustainability improvements Plan, execute testing, and report on Customer Technical Requests and communicate results to customers Consult customers on solutions generating value for their use cases and documenting value in Leverage Point Perform technical visits (meetings, audits, demonstrations, training, troubleshooting, etc.) for customers with documentation in lab management and sales management systems Complete Root Cause Analysis and Corrective Action Plans on customer and product performance complaints Work with application equipment both in the lab and at customer sites to provide solutions to enhance customer adhesive processes Prepare internal and external technical whitepapers and make presentations to internal work groups and customers Lead product technical training presentations to customers, Sales / Marketing, and other technical personnel Support ongoing harmonization and administration of laboratory test methods, including development and implementation of new test methods Directly communicate with customers, Sales, Marketing, PD, Innovation, and Application Engineering project teams Respect and promote the Henkel Safety, Health, Environment, and Quality rules Provide application support for various projects assigned by a supervisor