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Job Description
- Lead execution of domestic and international retail store openings, prioritizing complex new market entries.
- Collaborate with retail teams to ensure product launch readiness, managing training deployment, troubleshooting, and escalation frameworks.
- Oversee critical workstreams like Policy and Content Localization, Systems and Telephony Infrastructure, and deploying new support capabilities.
- Liaison between Engineering, Retail, and Product Area stakeholders to harmonize hardware/software troubleshooting and refine customer support experiences.
- Drive advanced AI into Global Support Center and retail workflows to automate routine support and optimize resource allocation.