Energy Assistance - Eligibility Caseworker II

Join Our Team as an Energy Assistance – Eligibility Caseworker II! Are you passionate about helping individuals and families stay safe in their homes ? Do you thrive in a role where your work directly supports community well‑being ? If so, we’d love to have you on our Energy Program team! The Energy Program’s primary focus is the Crisis Intervention Program (CIP), which provides urgent assistance to low‑income households experiencing or at risk of experiencing a crisis. Beyond CIP, the Program also administers several programs designed to help residents with utility crisis, including: • Low Income Energy Assistance Program (LIEAP) • Emergency Assistance under Temporary Assistance for Needy Families (TANF‑EA) • Share the Light • Wake Electric Round Up • Wake County Emergency Assistance Program (WCEA) • Utility City of Raleigh Assistance Program (UCAP) We are seeking a dedicated, detail‑oriented Energy Assistance – Eligibility Caseworker II to join us in the Swinburne Building. In this role, you will: • Interview individuals to gather information needed to determine eligibility • Assess client situations and provide guidance about economic benefits and community resources • Enter required data into agency systems to authorize benefits • Request and evaluate verification documents in alignment with program policy • Make accurate eligibility determinations • Support fellow caseworkers and complete timely documentation • Use document management tools to effectively manage your caseload This position is required to work in office for 6 months or until quality work standards are met prior to working a hybrid schedule and may be deployed back to the office without notice. Additional Details: • Occasional work at alternative Wake County or community‑based locations may be required after hours or on weekends during LIEAP season. • Overtime may be required during high‑volume periods. If you’re motivated by meaningful community impact and enjoy a fast‑paced, people‑focused environment, this is the role for you!