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AGBG Mid-market Offering Lead - Customer Service & Commerce

Jobgether
IndiaPosted 2 weeks ago
Full-timehybrid
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Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an AGBG Mid-market Offering Lead – Customer Service & Commerce in India.

This is a strategic leadership role focused on defining and scaling AI-powered customer engagement solutions that transform how enterprises deliver service and commerce experiences. You will shape the vision, roadmap, and go-to-market strategy for next-generation customer service offerings across voice, digital, and conversational channels. The role sits at the intersection of product strategy, cloud technology, and AI innovation, with a strong emphasis on Google Cloud–based customer engagement ecosystems. You will collaborate with global stakeholders across sales, engineering, and delivery teams to build scalable, market-ready solutions that drive measurable business impact. This position requires strong thought leadership in customer experience transformation, including the use of generative AI and conversational platforms. You will play a key role in influencing enterprise adoption and positioning cutting-edge CX capabilities in a highly competitive market.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an AGBG Mid-market Offering Lead – Customer Service & Commerce in India.

This is a strategic leadership role focused on defining and scaling AI-powered customer engagement solutions that transform how enterprises deliver service and commerce experiences. You will shape the vision, roadmap, and go-to-market strategy for next-generation customer service offerings across voice, digital, and conversational channels. The role sits at the intersection of product strategy, cloud technology, and AI innovation, with a strong emphasis on Google Cloud–based customer engagement ecosystems. You will collaborate with global stakeholders across sales, engineering, and delivery teams to build scalable, market-ready solutions that drive measurable business impact. This position requires strong thought leadership in customer experience transformation, including the use of generative AI and conversational platforms. You will play a key role in influencing enterprise adoption and positioning cutting-edge CX capabilities in a highly competitive market.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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AGBG Mid-market Offering Lead - Customer Service & Commerce at Jobgether | Renata