Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Platform & Operations Lead based in the United States.
This role is a unique opportunity to shape how product support is designed, operated, and scaled within a fast-growing, AI-driven technology environment. You will act as the operational owner of support systems, tools, and workflows, ensuring that customer issues are resolved efficiently and that insights from support directly inform product strategy. The position sits within the Product organization and combines elements of product ownership, operations leadership, and technical systems design. You will be responsible for improving support performance through automation, better tooling, and data-driven decision-making. The role requires a strong balance of strategic thinking and hands-on execution, including configuration of support platforms and collaboration with engineering teams. This is an impactful position for someone who thrives in ambiguity and enjoys building scalable systems that improve both customer experience and internal efficiency.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Platform & Operations Lead based in the United States.
This role is a unique opportunity to shape how product support is designed, operated, and scaled within a fast-growing, AI-driven technology environment. You will act as the operational owner of support systems, tools, and workflows, ensuring that customer issues are resolved efficiently and that insights from support directly inform product strategy. The position sits within the Product organization and combines elements of product ownership, operations leadership, and technical systems design. You will be responsible for improving support performance through automation, better tooling, and data-driven decision-making. The role requires a strong balance of strategic thinking and hands-on execution, including configuration of support platforms and collaboration with engineering teams. This is an impactful position for someone who thrives in ambiguity and enjoys building scalable systems that improve both customer experience and internal efficiency.