Application Engineer

About this Position What you´ll do Providing technical support to ACM technical and sales representatives in Poland and providing technical information to ACM customers with proposals of value addition for possible solutions to specific cases. Providing technical information to the regional and international community of Application Engineers. Cooperating in the identification, testing and implementation of new applications of products and application equipment at customers' sites and in the workplace at the company's headquarters. Technical training of ACM customer on products, technologies and application equipment. Technical training of ACM technical and sales representatives focused on new products and technologies and application equipment. Cooperation with ACM's marketing department on technical matters during the creation of technical literature, including technical translation and proof-reading. Lectures and educational classes on ACM products and technologies. Responsible for product recommendations, customize products applications recommendations, new product demonstrations and troubleshooting for customers Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool Leverage customer feedback to drive optimization in customer support and identify/suggest/support new business opportunities for sales colleagues Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions Supervision of the ACM Loctite Tech Center including supporting adhesive trials/testing on customer components, report technical results to customers Generation and Maintenance of technical documentation. Preparation of periodic or one-off reports as required by supervisor. Any other lawful activities that may contribute to the achievement of the company's business objectives through customer centric mindset