Job Description
THE POSITION
Our Operations Department is recruiting a "Client Services Officer " on fixed-term contracts (CDD).
You will join a supportive and proactive team within our management center and take on a multi-skilled role with growth opportunities at our site in Tunis.
In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.
If you choose to join us, your main responsibilities will be:
Support our beneficiaries and healthcare professionals:
Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site’s performance.
Manage contract and claims administration:
Register and cancel contracts and monitor contribution payments.
Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
Update and modify beneficiaries’ records (contracts, addresses, bank details, etc.).
There is no prospecting or sales involved in this role.
YOUR PROFILE
Whether you have experience in insurance or not, it is above all your personality and willingness to learn that matter to us.
You enjoy teamwork and possess excellent interpersonal skills. You are attentive, customer-service oriented, dynamic, and enthusiastic in your work.
You are methodical and demonstrate rigor, organization, and responsiveness on a daily basis. You are committed to achieving the objectives set in terms of quality, productivity, and deadlines.
WHY JOIN US
By joining our teams, you will benefit from on-site training and comprehensive support in learning our business activities and tools. You will hold a highly versatile position with career development opportunities.
You will also enjoy numerous social benefits, such as 100% company-funded health insurance for you and your family, a Result bonus of the company, a free transportation service for commuting between home and the office (on designated routes and stops), a meal allowance, and a transportation allowance.
In addition, you will benefit from a healthy work-life balance through our company agreements and a flexible work organization allowing flexible working hours and remote work options.
The position may start within the coming days or weeks, depending on your availability.
HENNERINT
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 20 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.