Assistant Housekeeping Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

About the role
The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the daily operations of the Housekeeping Department. This role ensures the highest standards of cleanliness, guest satisfaction, service excellence, and team engagement are consistently maintained throughout guest rooms, public areas, and back-of-house facilities.

What you will do

• Assist in managing daily housekeeping operations to ensure exceptional cleanliness and presentation standards.

• Supervise room attendants, public area attendants, housepersons, and laundry personnel.

• Conduct regular inspections of guest rooms, suites, public areas, and service areas.

• Monitor room readiness and coordinate closely with Front Office and Engineering teams.

• Train, coach, and develop housekeeping staff to maintain luxury hospitality standards.

• Assist with scheduling, payroll review, attendance monitoring, and labor cost control.

• Ensure compliance with health, safety, sanitation, and brand standards.

• Handle guest requests, complaints, and service recovery situations professionally and efficiently.

• Monitor inventory levels and assist with ordering housekeeping supplies and equipment.

• Support departmental projects, audits, and quality assurance initiatives.

• Prepare operational reports and participate in management meetings.

What you bring

• Minimum 2–4 years of housekeeping supervisory experience in a luxury hotel or resort.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Proficiency in hotel property management systems and Microsoft Office applications.

• Ability to work flexible schedules, including weekends and holidays.

What we offer
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full Time