Resort Assistant Manager
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for eight consecutive years. With an idyllic location on Vietnam’s culturally rich central coast, the Resort offers a portal to three extraordinary UNESCO World Heritage sites (Imperial City of Hue, My Son Sanctuary and Hoi An) and a breezy respite on the country’s most celebrated beach. Four Seasons Resort The Nam Hai is 35 hectares wide – Sun-dappled tropical gardens-featuring 4,500 coconut palm trees, bordering a one-kilometer stretch of Ha My Beach & 30 minutes drive from Danang Airport & 15 minutes from Hoi AnAbout the role
Oversees Front Office operations and serves as the Manager on Duty in the absence of senior leadership. Play a hands-on role in delivering exceptional guest experiences—from arrival to departure—while guiding your team to uphold Four Seasons’ renowned service standards. Ensure smooth check-ins and check-outs, manage guest requests with professionalism and personalization, and proactively resolve any issues to create memorable stays.
What you will do
Lead, coach, and develop the Front Desk team, including hiring, training, scheduling, performance management, and disciplinary actions
Oversee daily arrivals and departures, coordinate with Commercial, and ensure seamless room allocation for VIPs, return guests, and groups
Ensure all financial, billing, and credit procedures are followed accurately (cash handling, rebates, petty cash, and reconciliations)
Takes action in emergencies, ensuring guest and employee safety, security, and well-being
Handle guest concerns across the hotel with professionalism, empathy, and prompt resolution
Deliver hands-on service: welcome guests, manage check-in/check-out, verify payments, and ensure billing accuracy
Support reservations, changes, and cancellations when needed
Utilize hotel systems for reporting, room blocking, and guest management
Uphold Four Seasons standards and foster a professional, collaborative working environment
What you bring
Minimum 3–5 years’ experience in resort or hotel operations, with at least 1 year in assistant manager role.
Excellent written and verbal communication skills in English; additional language proficiency is a plus.
Exceptional leadership and interpersonal skills with the ability to inspire, guide, and develop a diverse and multicultural team.
Hands-on leader who leads by example and fosters the Four Seasons culture of warmth, collaboration, and continuous improvement.
What we offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons hotels and resorts
Complimentary Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Employee Transportation from/to center of Danang
Schedule & Hours
44 Hours /week