Owner Relations Specialist

About PakEnergy:
PakEnergy is a growing fast-paced company with cool products. Expect to learn, to be challenged, and to have fun. We're a trusted partner to more than 1,900 oil & gas firms, helping our customers innovate with confidence. Our mission is to simplify the hardest problems, automate operations, and help our customers maximize their profitability. To do that, we need exceptional people on our team.

About the position:
The primary focus of the Owner Relations Specialist is to provide support for our contracted clients’ owners. The ideal candidate will be team oriented with excellent written, verbal, and organizational skills and excellent attention to detail. The ability to prioritize a large workload and manage time to meet tight deadlines while staying agile in dynamic situations.

Qualifications:

• A 2- or 4-year college degree in business administration or related field AND
• 2 years working experience in an office/professional setting OR
• An equivalent combination of experience and education.

Preference will be given to applicants with the following:

• Experience in the Oil & Gas field
• Prior owner relations or customer service experience

Key Responsibilities:

• Inquiry triage and resolution where support tickets or inquiries are categorized, prioritized, and assigned to the appropriate personnel or team for efficient handling and resolution, ensuring that urgent issues are addressed promptly, and resources are utilized effectively.
• Creating requests for both internal and external customers to assist owners with their needs, should next level assistance be needed.
• Creating physical files and/or digital files to maintain records accuracy.

Knowledge, Skills, Abilities Required:

• Proficiency with Microsoft Office Suite.
• Ability to manage time and meet tight deadlines.
• Ability to prioritize a large workload.
• Ability to lead projects and develop solutions that meet business goals.
• Team Oriented, collaborative nature with excellent communication skills.
• You have great written and oral communication skills – phone and email

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Additional Information:

• We value building direct relationships with our candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement executed by the authorized signatory for PakEnergy. Any resumes submitted without an Agreement will be considered the property of PakEnergy, and no recruitment fees will be owed.
• Visa Sponsorship: Employment eligibility to work with PakEnergy in the United States is required, as the company will not pursue visa sponsorship for this position. Candidates are responsible for maintaining and renewing any visas or permits that grant employment eligibility.
• Salary is commensurate with experience and paid via direct deposit. Posted salary ranges are made in good faith. PakEnergy reserves the right to adjust ranges based on qualifications, experience, training, work history, and geographic location of the selected candidate.

Benefits: PakEnergy offers a casual business work environment, generous PTO, and a competitive compensation structure that includes sales commissions, paid health insurance and a 401(k)-retirement plan. We have a positive culture designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. PakEnergy is dedicated to individual growth opportunities, and we would love the opportunity to discuss with you in more detail!

We take the time to review every application thoughtfully- each one is read and considered by our team. While we work to stay timely in our process, we’re equally focused on being thorough. We appreciate your interest in PakEnergy and the time you’ve taken to apply.