Director, Customer Marketing & Intelligence
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Marketing & Intelligence based in the United States.
This senior leadership role sits at the intersection of lifecycle marketing, data, and customer experience, shaping the full end-to-end journey of a large and diverse customer base. You will define and operationalize the strategic vision for customer engagement across acquisition, onboarding, activation, retention, and expansion. The role is highly analytical and deeply operational, blending advanced marketing intelligence with hands-on execution to drive measurable business outcomes. You will lead the design of AI-powered, omni-channel lifecycle programs that continuously optimize themselves through experimentation and data insights. Working closely with Sales, Product, and Customer Success, you will eliminate friction across the customer journey and maximize lifetime value. This is a high-impact leadership position responsible for both strategic direction and team development. You will also act as a key executive voice for lifecycle innovation and customer intelligence across the organization.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Marketing & Intelligence based in the United States.
This senior leadership role sits at the intersection of lifecycle marketing, data, and customer experience, shaping the full end-to-end journey of a large and diverse customer base. You will define and operationalize the strategic vision for customer engagement across acquisition, onboarding, activation, retention, and expansion. The role is highly analytical and deeply operational, blending advanced marketing intelligence with hands-on execution to drive measurable business outcomes. You will lead the design of AI-powered, omni-channel lifecycle programs that continuously optimize themselves through experimentation and data insights. Working closely with Sales, Product, and Customer Success, you will eliminate friction across the customer journey and maximize lifetime value. This is a high-impact leadership position responsible for both strategic direction and team development. You will also act as a key executive voice for lifecycle innovation and customer intelligence across the organization.