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As a Customer Finance Specialist, you’ll bring your automotive finance or broking experience into a fast-paced, customer-focused environment where you’ll guide customers through tailored finance solutions and help make their next car a reality.
Job Description
Customer Finance Specialist
Department: Customer Finance
Employment Type: Permanent - Full Time
Location: Carma HQ
Reporting To: Simon Bozzi
Description
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.
As a Customer Finance Specialist, you’ll bring your automotive finance or broking experience into a fast-paced, customer-focused environment where you’ll guide customers through tailored finance solutions and help make their next car a reality.
You’ll work across inbound conversations, proactively managing applications, overcoming objections, and confidently converting interest into approved and settled deals. This is a role for someone who understands credit, knows how to structure deals, and enjoys turning complex finance conversations into simple, positive outcomes for customers.
What you'll be doing:
- Be the trusted finance expert: confidently guide customers through tailored finance options via phone and email, making complex lending simple and transparent.
- Manage the full lending journey: from application through to approval and settlement, ensuring a smooth and timely experience.
- Drive approvals and settlements: proactively follow up on applications, and convert opportunities into funded deals.
- Use your credit and lending knowledge: structure deals, assess customer needs, and match the right finance solutions.
- Overcome objections with confidence: navigate customer concerns and lender requirements to keep deals moving forward.
- Collaborate for outcomes: work closely with internal teams and lenders to problem-solve and deliver strong results.
Okay, let’s talk about you:
- You bring 1 to 3 years’ experience in automotive finance, asset finance, personal lending, or finance broking.
- You’re confident discussing credit, lending criteria, and structuring finance solutions.
- You have strong communication skills and can build trust quickly over phone and email.
- You’re commercially minded and motivated by hitting targets and closing deals.
- You thrive in a fast-paced environment where priorities can shift quickly.
- You’re comfortable working across multiple systems and managing competing workflows.
- You’re flexible with availability and open to weekend shifts when required.
What's in it for you?
- Enjoy our open-plan office space, complete with fresh coffee, a choice of snacks and Friday beers to keep you supercharged.
- Enjoy our fantastic employee wellbeing partner, Sonder, available for you and your family.
- We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts, NRMA cover and of course our finance options!
At Carma, we’re all about fostering an amazing culture, where you can bring your best self to work! We value collaboration, innovation and having a laugh at work. Plus, we’re committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!) we’d love to hear from you. Please let us know if you need any reasonable adjustments during the interview process.
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