Protocol Officer

Job Title

Protocol Officer

Job Description Summary

Job Description

Job Title

Protocol Officer – CEO (Building & Premises Protocol)

Role Purpose

To safeguard the order, decorum, and executive standards of the CEO’s office and designated premises, ensuring a seamless, secure, and dignified environment at all times.

The role exists to enable the CEO to operate without distraction by upholding protocol excellence, precision, and discipline strictly within the building footprint.

Role Scope (Non‑Negotiable)

✔ CEO Office & CEO Floor
✔ CEO‑designated meeting rooms
✔ Internal building premises only

✖ No travel or airport protocol
✖ No offsite or external event support
✖ No PA or personal support responsibilities

Key Responsibilities

1. Executive Environment Stewardship

• Act as the custodian of protocol standards for all CEO spaces within the building.
• Ensure the CEO office, floor, and meeting areas are continuously presentation‑ready, reflecting professionalism befitting Group leadership.
• Maintain discipline, order, and discretion across all CEO‑adjacent areas.

2. In‑Building Protocol Management

• Manage protocol arrangements for senior leaders and external visitors attending meetings within the premises.
• Ensure appropriate seating, room etiquette, movement flow, and reception standards are consistently applied.
• Serve as the single point of protocol coordination inside the building.

3. Security & Facilities Alignment

• Work in close partnership with Security and Workplace / Facilities teams to ensure access control, privacy, and safety around CEO engagements.
• Coordinate room readiness, access permissions, housekeeping, and support services with precision and timeliness.
• Identify and escalate any protocol, security, or infrastructure risks impacting the CEO environment.

4. CEO Meeting Room Governance

• Own the end‑to‑end protocol readiness of CEO meeting rooms.
• Ensure layouts, materials, signage (where applicable), and refreshments meet executive expectations.
• Deploy a standardised protocol checklist to eliminate last‑minute gaps or escalations.

5. Standards, Conduct & Confidentiality

• Uphold absolute confidentiality, discretion, and professional judgement.
• Guide front desk, security, and facilities colleagues on expected conduct during high‑visibility engagements.
• Intervene and course‑correct protocol deviations calmly and authoritatively.

Explicitly Out of Scope

• Travel or flight coordination
• Airport / airline protocol
• Hotel, offsite or external events
• Personal or administrative support to the CEO

Stakeholder Interface

• CEO & CEO Office
• Corporate Real Estate / Workplace
• Security Leadership
• Facilities & Front Office Teams

Experience & Capability Profile

Experience

• 10-12 years’ experience in protocol, executive administration, facilities roles
• Demonstrated exposure to CXO or Board‑level environments

Capabilities

• Strong command of executive protocol and behavioural standards
• High attention to detail; anticipates issues before they surface
• Calm authority under pressure
• Influences without hierarchy
• Impeccable personal presence and professional judgement

What Success Looks Like

• CEO environment operates without protocol friction or escalation
• Consistently high standards across CEO office and meeting spaces
• Strong confidence from CEO Office, Security, and Workplace leadership
• Issues surfaced early, managed discreetly, and resolved decisively

 

 

 

INCO: “Cushman & Wakefield”