Vice President, Support Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President, Support Services in Canada.

This senior leadership role is responsible for shaping and executing the strategy for a large-scale customer support organization serving enterprise utility software clients across North America. The position plays a critical role in ensuring customers derive continuous value from complex CIS/ERP solutions while driving satisfaction, retention, and operational excellence. You will lead multi-tier support teams, oversee incident management, and act as the executive escalation point for critical service issues. The role requires balancing strategic vision with hands-on operational oversight in a performance-driven environment. You will collaborate closely with Product, Sales, and Professional Services to enhance service delivery and reduce friction across the customer lifecycle. This is a high-impact leadership opportunity focused on scaling support operations, improving efficiency, and strengthening long-term client relationships in a rapidly evolving technology landscape.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President, Support Services in Canada.

This senior leadership role is responsible for shaping and executing the strategy for a large-scale customer support organization serving enterprise utility software clients across North America. The position plays a critical role in ensuring customers derive continuous value from complex CIS/ERP solutions while driving satisfaction, retention, and operational excellence. You will lead multi-tier support teams, oversee incident management, and act as the executive escalation point for critical service issues. The role requires balancing strategic vision with hands-on operational oversight in a performance-driven environment. You will collaborate closely with Product, Sales, and Professional Services to enhance service delivery and reduce friction across the customer lifecycle. This is a high-impact leadership opportunity focused on scaling support operations, improving efficiency, and strengthening long-term client relationships in a rapidly evolving technology landscape.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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