Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Zonal Service Manager, West & APT based in India.
This role is a senior field service leadership position responsible for ensuring optimal performance, reliability, and uptime of critical medical diagnostic equipment across a large regional territory. You will oversee service operations across the West and APT zones, ensuring timely preventive maintenance, efficient breakdown resolution, and strong service quality outcomes. The role combines technical oversight with people leadership, as you will manage and develop a team of field service engineers while driving key performance indicators such as response time and first-time fix rates. You will also act as a key escalation point for critical customer issues, working closely with hospital stakeholders and biomedical teams. The position requires strong coordination with sales and technical teams to support installations, demos, and customer success initiatives. This is a high-impact leadership role in a mission-critical healthcare environment where service excellence directly influences patient care outcomes.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Zonal Service Manager, West & APT based in India.
This role is a senior field service leadership position responsible for ensuring optimal performance, reliability, and uptime of critical medical diagnostic equipment across a large regional territory. You will oversee service operations across the West and APT zones, ensuring timely preventive maintenance, efficient breakdown resolution, and strong service quality outcomes. The role combines technical oversight with people leadership, as you will manage and develop a team of field service engineers while driving key performance indicators such as response time and first-time fix rates. You will also act as a key escalation point for critical customer issues, working closely with hospital stakeholders and biomedical teams. The position requires strong coordination with sales and technical teams to support installations, demos, and customer success initiatives. This is a high-impact leadership role in a mission-critical healthcare environment where service excellence directly influences patient care outcomes.