Channel Account Manager, Singapore

Summary

Drive growth by leveraging Key channel partners to generate opportunities,
and take ownership of those opportunities within their assigned seat count limit (valuable end customers).
Manage engagement with partners (standard and MSP) across all elements with support from senior colleagues/manager.
Drive and leverage WSA (for new logo and for existing business).

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES
• Conduct basic market research, identify and utilize WSA with support of more experienced colleagues.
• Drive key initiatives and strategies with support of more experienced colleagues to increase market share.
• Profile major accounts and drive deeper revenue opportunities.
• Develop long-term relationships with senior management within channel accounts to ensure awareness of ESET capabilities and value-added technologies.
• Engage with Partners externally and virtually. Be the point of primary contact.
• Define and execute business plans including Quarterly Business Reviews to deepen our traction with partners.
• Collaborate with and support the wider sales teams and senior management in addition to marketing initiatives to maximize pull-through content.
• Maximize revenue and profit from the existing installed base by promoting value-added solutions.
• Work closely with sales teams to ensure all offers reflect customer needs, are forecasted, competitively priced and are submitted on time.
• Improve customer satisfaction by finding solutions to their needs.
• Perform weekly forecasting with accurency.
• Work with other teams to develop the business on all products with the channel.
• Recruit, enable and develop targeted Distributors, Resellers and System Integrators.
• Identify opportunities for improving partner performance and implement strategies to address these.
• Monitor competitor activities and develop strategies to maintain competitive advantage.
• Utilize advanced CRM tools to maintain detailed records of partner activities, sales performance, and pipeline status.
• Achieve monthly and annual revenue and KPIs targets.
• Plan and coordinate the work of colleagues in accordance with superior's instructions, be responsible for the performance of the tasks entrusted to it in accordance with established procedures and processes and prioritize tasks of colleagues in order to meet established objectives and achieve required results.
• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

Benefits

Health & well-being

• Comprehensive health insurance: Coverage that includes dental care, to keep you at your best
• Gym perks: Subsidized gym membership to release endorphins at one of Singapore’s premium gyms

Family

• Team sprit & recognition: Regular cohesive, team-events that bring everyone together
• Time to recharge: Generous leave policies for vacations and all of life’s big moments

Office

• Modern office perks: Award-winning facilities that recharges the body, mind and soul
• Centrally located: Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options

Other

• Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
• Fuel your growth: Access to world-class learning platforms and development opportunities

Primary location

Singapore

Additional locations

Time type

Full time