Customer Experience Agent

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Agent based in Brazil.

This role is part of a global customer experience team dedicated to supporting language learners across multiple regions and ensuring they receive a seamless, high-quality learning experience. You will be the primary point of contact for users, helping them resolve issues related to subscriptions, billing, account access, and product functionality. The position plays a key role in maintaining user satisfaction and engagement while contributing insights that help improve the product and overall customer journey. You will work in a fast-paced, remote-first environment, collaborating closely with CX leads, product teams, and support peers across different time zones. This is an opportunity to support millions of learners while directly shaping how users experience an AI-powered learning platform. The role requires strong communication skills, empathy, and the ability to manage multiple cases efficiently while maintaining high service standards.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Agent based in Brazil.

This role is part of a global customer experience team dedicated to supporting language learners across multiple regions and ensuring they receive a seamless, high-quality learning experience. You will be the primary point of contact for users, helping them resolve issues related to subscriptions, billing, account access, and product functionality. The position plays a key role in maintaining user satisfaction and engagement while contributing insights that help improve the product and overall customer journey. You will work in a fast-paced, remote-first environment, collaborating closely with CX leads, product teams, and support peers across different time zones. This is an opportunity to support millions of learners while directly shaping how users experience an AI-powered learning platform. The role requires strong communication skills, empathy, and the ability to manage multiple cases efficiently while maintaining high service standards.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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