Job Description
We are seeking a friendly, empathetic, and service-driven Customer Service Agent to join our growing team. You will be the first point of contact for customers — providing support, resolving issues, and ensuring an exceptional customer experience through our digital channels.
This role is ideal for a proactive problem-solver who enjoys helping others and wants to grow in a fast-paced, international fintech environment.
Your Focus
- Provide the best possible customer experience by promptly responding to customer inquiries and resolving issues through the company’s digital platforms (chat, email, and other channels).
- Ensure that customer accounts are opened and managed in compliance with company guidelines and regulatory standards.
- Build rapport with customers while addressing questions about products and services.
- Identify opportunities to enhance customer satisfaction and recommend solutions that meet their needs.
- Assist in gathering data and customer insights through various communication channels to support continuous improvement.
- Collaborate closely with other departments to ensure seamless service delivery and issue resolution.
- Support management with ad-hoc projects and administrative tasks as required.
Required Skills & Qualifications
- Excellent verbal and written communication skills in English. Dutch is a big plus.
- Customer-oriented mindset with strong problem-solving and interpersonal skills.
- Team player with a positive attitude and a proactive approach to work.
- Comfortable working with digital tools, CRM systems, and online communication platforms.
- Ability to handle challenging situations with professionalism, empathy, and patience.
We offer:
A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation
Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe
A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)
Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive
Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards
We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.
By proceeding to apply for a job with us, you confirm that you have read and accepted our Recruitment Privacy Policy
We offer:
A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture.
Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe.
A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement.
Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards.
Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive.
We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.
By proceeding to apply for a job with us, you confirm that you have read and accepted our Recruitment Privacy Policy