Job Description
Key Responsibilities
- Lead & build a fast-growing operations team, covering onboarding, customer support, and transaction monitoring
- Execute onboarding with your team, resolving escalations and deep-diving into high-risk and complex cases as needed
- Act as a Process Owner for onboarding, transaction monitoring, and customer support — reducing cost and lead times through better process design
- Ensure CRA, EDD, and other risk assessments meet internal standards and regulatory requirements
- Analysis of client activity, continuously evaluating effectiveness, proposing improvements and refining transaction monitoring rules
- Leverage workflow tooling, automation and AI to reduce manual effort, improve quality and speed, and strengthen auditability
- Identify and resolve policy/risk appetite blockers to business growth with FCC through committee approval and rollout
- Facilitate smooth collaboration across Sales, Product and Compliance, helping to balance different objectives to ensure optimal results for the whole Group
Ideal candidate requirements
- 5-10 years of experience in banking/fintech, ideally within payments and regulated B2B clients
- Bachelor’s degree or equivalent (EQF Level 6) required
- Knowledge of AML/CFT and regulatory expectations for onboarding, due diligence and transaction monitoring
- Experience from building & scaling up new teams and/or business
- Track record for improving operational efficiency (process redesign, procedure standardisation, KPI/SLA management)
- Commercially minded and customer-focused, able to balance growth, risk and control requirements with sound judgement in escalations
We offer:
A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation
Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe
A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)
Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive
Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards
Private Health Insurance – access comprehensive healthcare coverage tailored to local standards
Wellbeing Benefit – receive an annual wellness allowance to support your physical and mental health
Weekly Office Breakfast – enjoy a fresh start with breakfast at the office
We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.
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