JMark is Hiring: Workflow Manager – OUSD(R&E) Specialized Program Support Services 

Location: Pentagon / National Capital Region
Clearance: TS/SCI required
Client: Office of the Under Secretary of Defense for Research & Engineering (OUSD(R&E))
Position Type: Full-time, Onsite, Government Contract Support

About the Role

    JMark is seeking a forward-leaning, hyper-organized, mission-driven Workflow Manager to support the Office of the Under Secretary of Defense for Research & Engineering (OUSD(R&E)). If you’re the kind of person who hears “tasker” and immediately thinks “challenge accepted,” this role is your operational playground.

    The ideal candidate is a maestro of correspondence, a guardian of suspense dates, a navigator of CATMS, and an unshakeable voice of clarity for senior leadership. You’ll be the connective tissue that keeps high-priority actions moving, polished, and delivered with precision.

Key Responsibilities

2.1 — Task & Product Review

    • Review reports, memos, and correspondence packages for completeness, structure, content, and format.
    • Ensure every product is fully responsive, clear, readable, and aligned with the originating request.
    • Maintain tactical awareness of all tasks across the organization—proactively seek updates and drive actions to timely closeout.
    • Draft, edit, and prepare documents and reports using information drawn from diverse acquisition and program sources.

2.2 — CATMS Management

    • Monitor the Correspondence and Task Management System (CATMS) daily.
    • Ensure all taskers are appropriately triaged, assigned, tracked, and completed within defined timelines.

2.3 — Leadership Correspondence Support

    • Translate senior leadership decisions into clear, actionable written correspondence for signature.
    • Validate composition, coordination, logic flow, and accuracy of documents.
    • Assess workload and rapidly shift priorities, routing, or timelines based on mission impacts.

2.4 — Tasker Prioritization & Follow-Through

    • Evaluate tasks using deep organizational knowledge of OUSD(R&E).
    • Track suspense dates proactively and coordinate with assigned offices to drive completion.

2.5 — Executive-Level Interaction & Documentation

    • Manage sensitive issues across DoD senior leadership, Military Departments, GAO, IG, CCDRs, OMB, Congress, and industry partners.
    • Draft high-visibility documents requiring independent judgment, flawless formatting, and professional polish.
    • Assemble enclosures, references, and all supporting documentation for senior-level concurrence, approval, or signature.

2.6 — Correspondence Routing & Control

    • Process incoming/outgoing correspondence, recommending format or content improvements.
    • Maintain correspondence tracking systems reflecting real-time status.
    • Ensure accountability of classified materials and handle special, expedited packages (White House, SecDef, DoJ, FTC, Congress).
    • Provide pickup, delivery, and routing support across the organization.

2.7 — Records Management Leadership

    • Develop and maintain policies and standards ensuring compliance with federal laws and agency requirements.
    • Support R&E transition to an electronic records-management environment.
    • Assist Records Officers, Security, Legal, IT, and leadership with operational and programmatic efforts.
    • Support federal data requests—including NARA—and distribute classified/unclassified material.

2.8 — Senior Staff Support & Process Improvement

    • Oversee correspondence activity, statuses, and compliance for DoD directives and issuances.
    • Identify action types for incoming documents and coordinate with the appropriate offices.
    • Develop training presentations on correspondence workflows and office automation.
    • Track adherence to procedures and recommend improvements to optimize efficiency.

Qualifications

    • Active TS/SCI clearance (required)
    • 5–10+ years of DoD or federal workflow/correspondence management experience
    • Expert-level writing, editing, and document-prep skills
    • Familiarity with CATMS, records management, and executive-level correspondence standards
    • Ability to manage shifting priorities in a high-tempo environment
    • Strong interpersonal communication; comfortable interfacing with senior leaders across the DoD enterprise

Why JMark?

  . We empower our team with support, growth, and a culture that blends sharpened professionalism with mission-driven heart. You’ll join a high-trust, high-impact, future-focused environment where your expertise actually matters.

    If you thrive on structure, strategy, and steering the ship toward on-time, on-point execution, this is your moment. Your seat at the table is waiting.